Q26. What do you understand by ‘group conflicts’? How shall these be managed effectively? Explain.
Ans. Group conflict is an ‘express struggle’ between two interdependent parties. It can be defined as a disagreement between two or more individuals or group with each individual trying to gain acceptance of its view or objectives over other.
- Expression: The two sides must communicate/ express the problem for their conflict.
- Perception: Conflict evolves perceptions in the two sides may I only perceive that their goals, resources and interference are incompatible with each other.
Managing conflicts: The climate in which conflict is managed is important. It is essential to plan communications to foster a supportive climate, marked by emphasis on:
- Presenting ideas or options.
- Problem Orientation- focusing on attending the task.
- Spontaneity- communicating openly and honestly.
- Empathy- understanding another person’s thoughts.
- Equality- asking for opinions.
- Willing to listen to the ideas of others.